Update: Problems with image rendering - fixed

Update

Updated: Dec 29th 2014

We have finished re-processing all images. Phew. That took a while. 

Updated: Dec 5th 2014

Excellent news... we have updated our image processing pipeline and now images you upload will stay just as sharp and awesome as the ones you saw on your PACS. We are also embarking on reprocessing all affected images, so over time all your cases will look as good as they should. Best of all, you don't need to do anything. 

Original post

Original post: Nov 17th 2014

Some of you may have noticed that some of the cases you upload don't look as good as your original version. This is a problem we are aware of and is the inadvertent result of updates we were required to make to improve the speed of serving images - many of your cases have hundreds of images. 

Imaging quality is of course extremely important to us and the current situation is unacceptable. It has taken us some time as many other behind-the-scenes changes have been necessary. The good news is we have been working on it and a fix is almost ready. 

"we will also be going back to all existing affected cases and reprocessing them"

As soon as the fix is deployed (we expect this to be by mid December) all new cases will look awesome. The even better news is that we will also be going back to all existing affected cases and reprocessing them. Thus you can keep uploaded safe in the knowledge that all your existing cases will also look great, even if at the moment they are affected. We can do this because we keep the original images you upload. Of course re-processing literally millions of images will take some time, so please be patient. 

I apologise for this, but at the end of it all you will have great looking cases which load super fast. 

Frank

Dr Frank Gaillard is a neuroradiologist at the Royal Melbourne Hospital, Melbourne, Australia, and is the Founder and Editor of Radiopaedia.org.  NB: Opinions expressed are those of the author alone, and are not those of his employer, or of Radiopaedia.org.